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Effective Date: 10-Oct-2024
Location: Madison, WI
Industry: Home Automation

At Home Technology Place, we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, website, or interact with our team.
By using our services or accessing our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible services. The types of data we collect include:

a. Personal Information

This includes information that can directly identify you, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (credit card details, etc.)
  • Device information (serial numbers, settings, etc.)
  • Account credentials for smart home systems

b. Non-Personal Information

We may collect non-personal data that cannot directly identify you, such as:

  • Device usage statistics
  • Browser type and version
  • IP address
  • Cookies and tracking data
  • Pages visited on our website
  • App usage behavior

2. How We Collect Information

We gather information through various methods, including:

  • Directly from you: When you create an account, purchase products, request services, or communicate with our team.
  • Automatically: We automatically collect data when you use our website, app, or smart home systems.
  • Third parties: We may receive information from third-party partners or services you integrate with your smart home system.

3. How We Use Your Information

We use your data to provide, improve, and personalize our services. Specifically, your information is used for:

a. Service Provision and Support

  • Setting up, managing, and maintaining your smart home devices.
  • Responding to customer inquiries and offering technical support.
  • Providing ongoing maintenance and troubleshooting services.

b. Payment and Billing

  • Processing payments for purchases and services.
  • Managing billing cycles and communicating payment details.

c. Personalization and Customization

  • Customizing your smart home experience based on your preferences.
  • Offering product recommendations or new services relevant to your needs.

d. Marketing and Communication

  • Sending you promotional materials, special offers, and updates, with your consent.
  • Contacting you for feedback or to notify you about changes to our services.

e. Improving Services

  • Analyzing user behavior and feedback to improve our products and services.
  • Developing new features for our smart home systems and technologies.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

a. With Service Providers

We may share your data with trusted third-party service providers that assist us in operating our business, such as:

  • Payment processors
  • Installation and maintenance partners
  • Marketing agencies
  • Data analytics providers

b. In Compliance with Legal Obligations

We may disclose your information if required by law or in response to valid requests from government authorities.

c. For Business Transfers

If Home Technology Place undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. How We Protect Your Information

We are committed to protecting the security of your personal data through a combination of physical, electronic, and procedural safeguards, including:

  • Data Encryption: All sensitive information, such as payment data and account credentials, is encrypted during transmission and storage.
  • Secure Storage: We store personal data in secure environments with restricted access to prevent unauthorized access.
  • Regular Updates: We regularly update our systems to stay ahead of security threats and vulnerabilities.
  • Employee Access Control: Only authorized employees have access to personal data, and they are required to maintain its confidentiality.

Despite our efforts, no system is completely secure. By using our services, you acknowledge that there is a risk of unauthorized access to your data, though we strive to minimize such risks.

6. Your Rights

You have rights regarding your personal information, and we are committed to respecting those rights. These include:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking “unsubscribe” in any email or by contacting us directly.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance your experience. Cookies help us analyze website traffic, remember your preferences, and improve our services.

You can choose to disable cookies through your browser settings, but this may limit your ability to use some features of our website or app.

8. Third-Party Links

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately, and we will take steps to remove that information from our systems.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with the updated date noted at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.